Verzendbeleid

 

1. Fresh Production

All orders are freshly prepared.
Orders are typically produced within 1 business day after the order is placed. This allows us to source fresh ingredients and maintain the highest quality.

Because our products are cold-pressed and perishable, production and shipment are closely aligned to ensure maximum freshness.

2. Dispatch & Delivery

Once your order has been freshly prepared, it is dispatched the same day.Delivery within the Netherlands is typically next-day after dispatch, depending on the courier and location.
We do not allow extended transit times due to the refrigerated nature of our products.

While we prioritise fast delivery, we are not responsible for delays caused by carriers or circumstances beyond our control.

3. Weekend Production & Shipping

Orders may be processed and shipped during weekends where operationally possible to maintain freshness.

Delivery timing depends on courier availability.

4. Refrigeration & Customer Responsibility

Our products must be refrigerated immediately upon delivery.

Customers are responsible for:

- Providing accurate shipping information
- Ensuring someone is available to receive the delivery
- Refrigerating the product promptly

We are not liable for deterioration caused by:

- Missed deliveries
- Incorrect address provided
- Packages left unrefrigerated after confirmed delivery

5. Shipping Costs

Shipping costs are calculated at checkout and displayed before payment.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery and include photographic evidence.

We will review the issue and provide an appropriate solution where applicable.

7. Subscription Deliveries

Subscription orders are produced fresh and dispatched according to the selected delivery frequency.

Customers must update shipping details before the next billing cycle. Changes made after billing may apply to the following shipment.