Terugbetalingsbeleid

1. Perishable Products

Our products are fresh, cold-pressed food items and are perishable.

Due to the nature of these products, we do not accept returns once the order has been delivered.

Under EU consumer law, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly.

2. Damaged or Incorrect Orders

If your order arrives:

- Damaged
- Incorrect
- In poor condition upon delivery
You must contact us within 24 hours of delivery.

Please include:

- Your order number
- A description of the issue
- Clear photographic evidence
We will review your claim and, where appropriate, offer a replacement or refund.

3. No Refunds After Delivery

We are not responsible for product deterioration resulting from:

- Incorrect shipping information provided by the customer
- Failed delivery attempts
- Packages left unrefrigerated after confirmed delivery

Once the package has been successfully delivered, responsibility transfers to the customer.

4. Subscription Orders

Subscription orders are freshly produced and processed according to the selected delivery frequency.

Once a subscription order has entered production or has been dispatched, it cannot be cancelled or refunded.

5. Refund Processing

If a refund is approved, it will be processed to the original payment method within a reasonable timeframe.

Shipping costs are non-refundable unless the issue was caused by us.